WiFi error messages
While setting up a device with a WiFi connection, different types of errors may be encountered. The table below describes the error conditions and the error messages that will be returned via webhook.
Note: the error messages contain error codes (all possibilities relating to each condition are listed in the table) relating to underlying error details that can be helpful to Allegion for further troubleshooting. Please report these codes if you contact Allegion on this topic.
These error messages are published in the DEVICE_ACTION_UPDATED event - if the action to connect to wifi fails, the rejection event will return the error that is applicable.
Error condition | Error message |
Device encountered an issue initialising the connection | Internal device error. Please try again. (Error: 1, 13, 22, 23, 24, 30) n.b. only one error code is reported per error message, depending on the error details. |
Errors in the SSID, Password, and/or Username | Invalid Network Credentials. Please try again. (Error: 3, 9, 19, 20) n.b. only one error code is reported per error message, depending on the error details. |
A request for IP configuration fails due to the AP not being connected | Network Error. IP not connected. (Error: 16) |
A request to acquire an IP fails | Network Error. Failed to acquire IP. (Error: 4) |
The Access Point is not found | Network Error. Access point not found. (Error: 18) |
Authentication fails during the join process | Network Error. Authentication failed. (Error: 21) |
A de-authentication is received from the Access Point | Network Error. Network de-authentication. (Error: 25) |
The WPA or WPA2 4-way handshake fails | Network Error. WPA or WPA2 handshake failed. (Error: 26) |
The SAE or WPA3 authentication fails | Network Error. SAE or WPA3 authentication failed. (Error: 27) |
The selected channel or band is invalid or not supported | Network Error. Channel or band is invalid or not supported. (Error: 28) |
The maximum number of clients is exceeded on the Access Point | Network Error. Max number of clients exceeded. (Error: 29) |
The security mode or type is invalid or not supported | Network Error. Security mode or type is invalid. (Error: 31) |
On this page
- WiFi error messages